Terms & Conditions

These Terms & Conditions explain the use of the Oswago & Associates website and how enquiries relate to our professional services.

“Oswago & Associates”, “we”, “us” and “our” refer to Oswago Business Advisory Ltd, trading as Oswago & Associates.

1. About These Terms

These terms apply to our website at https://oswagoandassociates.co.ke/.

Client services are governed by the proposal, engagement letter or other service agreement accepted by both parties. These website terms do not, by themselves, create a paid engagement or authorise us to act on your behalf.

If these terms conflict with an agreed client engagement, the engagement terms take precedence for that service, subject to applicable law.

2. Website Information

Our website describes our accounting, bookkeeping, payroll, tax compliance, financial reporting and business advisory services.

Articles, guides and other website materials provide general information. They are not a substitute for advice based on your circumstances, records and applicable requirements.

Tax rules, statutory requirements and administrative procedures may change. Check the relevance and currency of information before relying on it for a business decision or filing.

3. Enquiries and Financial Reviews

Submitting an enquiry, requesting a financial review or contacting us does not automatically establish a client relationship.

An initial discussion helps us understand your needs and determine whether we can assist. Any proposed work, deliverables, fees and responsibilities should be confirmed before the engagement begins.

A preliminary financial review is limited to its agreed scope and the information available. It should not be treated as an audit, assurance opinion or confirmation that every error or compliance issue has been identified.

Where an initial consultation or review is advertised as free, that offer applies only to the stated scope. Any additional chargeable work will be discussed and agreed separately.

4. Scope of Services

The services provided depend on the engagement agreed with you. A description on our website does not mean that every listed service is included in a particular assignment.

Changes to scope, additional work and any related fees or timeline adjustments should be agreed in writing.

Bookkeeping, management reporting and accounting support do not constitute a statutory audit or independent assurance engagement.

5. Client Information and Responsibilities

For an agreed engagement, clients are expected to:

• Provide complete, accurate and relevant information to the best of their knowledge.

• Supply records, explanations and approvals within agreed timelines.

• Notify us of material changes affecting the work.

• Have authority to share information and grant access to relevant systems.

• Review documents or submissions requiring their approval.

• Retain original records where required by law or the engagement agreement.

Incomplete records, delayed approvals or inaccurate information may affect the work and its completion date. Where these issues arise, we will discuss their impact and any necessary next steps.

Client responsibilities do not remove our obligation to exercise appropriate care in carrying out agreed services.

6. Fees and Payment

Fees, deposits, payment deadlines, applicable taxes and reimbursable expenses are determined by the accepted quotation or engagement agreement.

These website terms do not impose a standard deposit, late-payment charge, subscription or cancellation fee.

Any changes to agreed charges should be communicated and accepted before the additional work is undertaken.

Cancellation, termination, refunds and the treatment of work already completed will be handled under the engagement agreement and applicable law.

7. Deadlines and Third-Party Decisions

Completion dates depend on the agreed scope, timely access to records, necessary approvals and the availability of relevant systems.

We will communicate material delays affecting work within our responsibility.

We do not control decisions made by KRA, other public authorities, banks or software providers. We cannot guarantee a particular tax assessment, refund, waiver, approval or commercial outcome.

This does not reduce our responsibility to perform the agreed work with appropriate care.

8. Authorised Access and Instructions

Where access to accounting software or other systems is required, the access and authority granted should be appropriate to the agreed work.

Clients should use authorised user invitations or other suitable access arrangements where available. Do not send passwords or one-time security codes through the website enquiry form.

A website enquiry alone does not authorise us to submit returns, approve payments or make changes to your accounts.

9. Confidentiality and Personal Information

Confidential information received during an enquiry or engagement should be used for the relevant business purpose and handled in accordance with applicable obligations.

Disclosure may be necessary to authorised personnel, service providers supporting the engagement, or authorities where lawfully required or permitted.

Our Privacy Policy explains how we handle personal information, including website enquiries, client documents and website analytics. Additional confidentiality and data-processing terms may be included in individual engagements.

10. Website Content and Intellectual Property

Website text, branding, graphics and other materials are owned by Oswago & Associates or used with permission, except where otherwise indicated.

You may view, download or print website content for personal reference or internal business use, subject to any stated restrictions and applicable law.

You must not misrepresent our content as your own, use our branding to imply an unauthorised affiliation, or reproduce substantial material for commercial distribution without permission.

Ownership and permitted use of client deliverables are governed by the relevant engagement agreement. Client-supplied records remain subject to the client’s and any third parties’ rights.

11. Acceptable Website Use

You must not use this website to:

• Submit fraudulent, unlawful or deliberately misleading information.

• Upload malicious software or attempt unauthorised access.

• Interfere with website security or availability.

• Infringe another person’s privacy or intellectual property rights.

• Impersonate another person or organisation.

We may take proportionate steps to protect the website from misuse.

12. External Links and Website Availability

Our website may link to third-party websites, tools or platforms. Their content and services are subject to their own terms and privacy notices.

A link does not, by itself, mean that we endorse every statement or service on that website.

We aim to keep our website useful and available, but interruptions, maintenance and technical errors may occur. If an enquiry is urgent or you do not receive a response, please contact us directly.

13. Responsibility and Legal Rights

Responsibility for professional work is addressed in the applicable engagement agreement and under Kenyan law.

Nothing in these terms excludes liability that cannot lawfully be excluded, excuses fraud or fraudulent misrepresentation, or removes mandatory consumer or data-protection rights.

These website terms do not impose a blanket waiver of responsibility for our services.

14. Questions, Complaints and Disputes

If you have a concern about our website or services, contact us with the relevant details so we can investigate and respond.

We encourage discussion to resolve concerns promptly. Where appropriate, the parties may agree to mediation or another suitable process.

These terms are governed by Kenyan law. Disputes may be referred to a court or other competent body with jurisdiction, subject to any lawful dispute-resolution arrangement in the relevant engagement.

Nothing in this section prevents you from exercising a statutory right or contacting an appropriate regulator.

15. Changes to These Terms

We may update these terms to reflect changes to our website, services or applicable requirements. The revised version will appear on this page with an updated date.

Updates to this page do not automatically change an existing client agreement. Changes to an engagement must follow the process applicable to that agreement.

16. Contact Us

For questions about these Terms & Conditions, contact:

Oswago Business Advisory Ltd, trading as Oswago & Associates

Email: info@oswagoandassociates.co.ke
Telephone: +254 705 097 881
Website: https://oswagoandassociates.co.ke/